There is no tracking number or facilities for normal postage and JOREEN CLAIRE or SingPost cannot be liable for
the loss of mail. SingPost is unlikely to be able to assist in requests regarding lost normal mails as well.
JOREEN CLAIRE recommends registered postage at an additional $2.24 for local purchases. Registered postage is
compulsory for overseas purchases.
Should sent parcels be rejected due to no fault of JOREEN CLAIRE, buyer will have to bear the postage charges for
re-delivery. These will include invalid/incorrect addresses provided by the customer, non-collection of parcels deposited Should sent parcels be rejected due to no fault of JOREEN CLAIRE, buyer will have to bear the postage charges for
at the post office etc.
Exchange Policy
Measurements might not be exact. Discrepancies in colors and measurements are not defects.
If you have received a wrong item, please email us with a clear snapshot of the wrong item within seven (7) days
(21 days for international buyers) from the time we sent the items (you would have been informed by email) at
joreenclaire@gmail.com. JOREEN CLAIRE reserves the right to do an exchange or refund depending on the situation.
Strictly no refunds or exchanges will be done for items beyond the stipulated time frame as mentioned.
(21 days for international buyers) from the time we sent the items (you would have been informed by email) at
joreenclaire@gmail.com. JOREEN CLAIRE reserves the right to do an exchange or refund depending on the situation.
Strictly no refunds or exchanges will be done for items beyond the stipulated time frame as mentioned.
For items with defects clearly stated, customers are deemed to have understood and accepted that particular defect
and no exchanges will be done for that item.
JOREEN CLAIRE does not provide exchanges for sizing or preference issues. Do drop us an email at
joreenclaire@gmail.com if you require more assistance with your shopping. We will be more than happy to help! :)
Acknowledgement
Buyers are encouraged to acknowledge the receipt of their items via email. However, if buyer does not acknowledge
receipt within seven (7) working days (21 days for international buyers) from the time we send out the item, buyers
are assumed to have received the item and transaction is closed.
Payment / Product Allocation
Payment details will be sent to you along with the invoice.
If paying by DBS/POSB ATM transfer, kindly attach the receipt and send it to us.
Items ordered will be held for the buyer for forty-eight (48) hours from time of issue of invoice. Subsequently, items will
be released to other buyers should there be no payment information received within the stipulated time frame.
JOREEN CLAIRE reserves the right to let other buyers have the item without notification. However, we will try to notify
buyers by email if items are taken by other buyers.
Product Information
JOREEN CLAIRE reserves the right to refuse orders where product information has been published incorrectly,
including prices and promotions.
Prices are subject to change without notice.
By purchasing an item from us, you are deemed to have agreed to all the Terms & Conditions stated.
We reserve the right to amend the Terms & Conditions without prior notice.
Items ordered will be held for the buyer for forty-eight (48) hours from time of issue of invoice. Subsequently, items will
be released to other buyers should there be no payment information received within the stipulated time frame.
JOREEN CLAIRE reserves the right to let other buyers have the item without notification. However, we will try to notify
buyers by email if items are taken by other buyers.
Product Information
JOREEN CLAIRE reserves the right to refuse orders where product information has been published incorrectly,
including prices and promotions.
Prices are subject to change without notice.
By purchasing an item from us, you are deemed to have agreed to all the Terms & Conditions stated.
We reserve the right to amend the Terms & Conditions without prior notice.
